{"id":999,"date":"2016-02-16T01:58:11","date_gmt":"2016-02-16T01:58:11","guid":{"rendered":"https:\/\/picb-us.com\/picb\/?p=999"},"modified":"2023-08-14T20:56:12","modified_gmt":"2023-08-14T20:56:12","slug":"connect-the-dots","status":"publish","type":"post","link":"https:\/\/picb-us.com\/connect-the-dots\/","title":{"rendered":"CONNECT THE DOTS"},"content":{"rendered":"
[vc_row][vc_column][vc_column_text]<\/p>\n
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By Andrea Schlack & Robbie Burch\u00a0<\/strong><\/p>\n The job is done and delivered – Your company expects payment \u2013 but instead of seeing green, you are now seeing red because the customer has claimed defects and damages, disputing what is due you. Sadly YOU now have to determine \u2018what to do?\u2019<\/p>\n Always remember to stay calm, and remain focused upon resolution. Sometimes it requires little effort other than an explanation, while other times it could be more complicated. There are times when you may have erred, while sometimes it could be caused by a customer\u2019s blunder, but when expectations are disproportionate to the circumstances and everyone is busy \u2018pointing fingers\u2019 rather than seeking solutions a \u2018little\u2019 problem can become exaggerated and far more difficult and expensive to resolve.<\/p>\n <\/p>\n Is there a valid basis for the dispute? Did you make a mistake or is it possible the customer does not understand the process or is the customer\u2019s complaint born of convenience to create profit at your expense.<\/p>\n Placing the emphasis on solutions, over nit-picking between tiny details, is an effective way of putting expectations in perspective. What you want vs. what you can get should always be considered – Solutions garnered through logical outcomes rather than emotional outbursts simply saves money.<\/p>\n Consider this \u2013 What happens when you expect more than the customer is willing to give? How much are you prepared to lose proving you were right? Had you given the proverbial inch and found that common ground, could you have gotten future work to offset the temporary losses?<\/p>\n Once the nature of the dispute has been determined, and solutions have been offered, affirmative measures must be taken in order to ensure similar problems do not re-occur.<\/p>\n Written solutions simply protect everyone from \u2018forgetful memories\u2019. Someone true to resolution will be appreciative of putting matters to contract, while others with a more dubious intent will balk!<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":" [vc_row][vc_column][vc_column_text] CONNECT THE By Andrea Schlack & Robbie Burch\u00a0 The job is done and delivered – Your company expects payment \u2013 but instead of seeing green, you are now seeing red because the customer has claimed defects and damages, disputing what is due you. Sadly YOU now have to determine \u2018what to do?\u2019 Always remember…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/posts\/999"}],"collection":[{"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/comments?post=999"}],"version-history":[{"count":10,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/posts\/999\/revisions"}],"predecessor-version":[{"id":9732,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/posts\/999\/revisions\/9732"}],"wp:attachment":[{"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/media?parent=999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/categories?post=999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/picb-us.com\/wp-json\/wp\/v2\/tags?post=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Printing Industry Credit Bureau\u2019s D.O.T.S method
\nof conflict resolution\u00a0<\/em>can help even in
\nthe most difficult circumstances.<\/em><\/span><\/h4>\n<\/blockquote>\nD<\/span>ETERMINE THE NATURE OF THE DISPUTE:<\/h4>\n
\n
O<\/span>FFER SOLUTIONS:<\/h4>\n
\n
T<\/span>AKE AFFIRMATIVE MEASURES:<\/h4>\n
\n
S<\/span>TATE THE AGREEMENT IN WRITING:<\/h4>\n
\n
DISPUTES HAPPEN, BUT LOSING MONEY DOESN’T HAVE TO.
\nDON’T FORGET TO \u201cCONNECT THE DOTS<\/span>\u201d
\nAND LET PICB ASSIST IN ALL OF YOUR CREDIT AND COLLECTION NEEDS.<\/b><\/h4>\n